Extremely poor experience. I purchased the "special" in January 2017. The reason I purchased the "Two step buff & wax" and the "hand wax express" is because the salesman (sales manager) reassured me that they would be able to get the light scratches off of my paint, especially off of the hood. When I picked up my car, the specific places we spoke about when I purchased the package were not even slightly improved. When I spoke to the same sales man he backtracked and stated that he did not guarantee the success of their work. I am waiting for the owner to call me back.