| rev:text
| - This review is about the MAC counter inside of Dillard's.
After having up and down experiences at the Sephora at Downtown Summerlin, I decided to go back to the make-up brand that I was first introduced to when I fell in love with Fashion/Beauty.
I've been looking for a foundation for the longest that works for me since I have oily skin and Kat Von D's Lock-It Foundation has unfortunately not been working for me this summer. *ugly cry face*
You do have to walk through all the other make-up counters to get to MAC, so it felt a little awkward considering the rest of the employees at the other counters (Dior, Clinique, etc.) looked like they were gonna pounce me (it looked slow today, they were just being attentive). MAC is towards the end near the escalators.
Immediately once I started checking out the lipsticks, I noticed a total of four employees. I was approached by one employee who asked if I needed help finding anything or wanted to test out a lipstick, so I just asked for the lipstick and lip liner I wanted at that point. She was not only assisting me, but also another guest as well. She did communicate that she would pull aside the lipstick for me and that she would be right with me after she helped the other guest, which was great. Not many places communicate with the guest.
I ended up wandering over to the foundation and she met up with me and continued to customer service me there. She was very friendly and sweet, and allowed me to tell her a bit about my issue with the foundation I normally used as well as tell her about my skin type and concerns about foundations. She suggested two foundations for me and had me sit so she could help me with my foundation.
She did keep getting pulled away by other guests, so I was waiting for a bit in the chair for her, but I wasn't in a hurry and quite honestly, I was impressed by the care she put in all her guests, considering she was not the only employee there, from a retail management standpoint, she did phenomenal. I had to fight not to try to recruit her, as her customer service skills were apparent.
Eventually, she finished up with applying the foundation on me and she even gave me a nice shimmer on my cheekbones. For someone who was in gym clothes with no eyebrows on or hair done, I looked pretty darn cute!
I ended up walking out with foundation, primer, lipstick, and lipliner.
Totally ready to glam myself up.
My only concern is that although she was amazing, the other employees seemed to be absorbed in tasks. They were nice, don't get me wrong and I'm sure they helped other guests while I was looking around, but I didn't really see them doing what - Patrice, Patricia - (I'm sorry, I didn't catch her name correctly.) was doing for me.
Other than that, I had a pretty awesome experience and will be coming back to this location instead of driving down to Fashion Show.
Thank you so much, Patrice!!!
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