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| - First visit to Bonfyre today for lunch--it was after the lunch rush --we were greeted cordially and seated immediately by the gracious hostess in a booth somewhat near the kitchen area. The restaurant has a lovely, clean decor with a spacious floor plan allowing varying levels of intimacy and openness to diners and bar patrons, as well as ample space for groups.
We were served by the competent Carlie who was prompt and professional. I am sure it is not her idea, but she felt it important to explain the menu to us moments after being seated. Since we did not have a service dog or appear literacy challenged, it was not a necessary step, and was frankly demeaning, but she did have a good understanding of the food and choices and was friendly in her review.
We dined on ribs and jambalaya; both fresh and delicious--not outstanding, but well prepared. The food runner (not Carlie) seemed dumbstruck upon our request if bread came with the entree. After she said no and started to walk away like a scared kitten, we had to suggest that she get us some anyway, even if an extra charge. Again, no words, just scampered off and later returned with some bread.
Carlie kept our iced tea glasses full and was careful to offer flawless service without feeling the need to interrupt our conversation as so many servers do; she saw we might need something and simply attended to it. Excellent employee.
Unfortunately, the primary complaint on our visit was a kitchen staff that acted as if the restaurant was closed and it was party time. The cooks and bus boys were literally shouting to each other in Spanish and laughing it up so loudly that my wife and I could not hear each other speak. These employees were both in the kitchen and just outside of it, casually shouting to each other across the room. One of the four of five workers was eating his lunch just outside our table and had no trouble continuing to spew profanities while masticating.
Besides reviewing professional protocol with the kitchen personnel, the manager should consider advising them that there are customers who speak Spanish and do not appreciate having a backdrop of expletives interrupt their lunch by staff oblivious to the guests. Their behavior made it feel more like a men's locker room than an elegant spot to dine.
Upon leaving, and getting most of our hearing back, we stopped at the vacated front post for the hostess in search of a business card or some contact information, but there was none. Since the outside window indicated Yelpers were appreciated, we have chosen to give feedback in this fashion and hope it is useful.
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