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  • Two words describe this hotel, cluster fuck! Stayed here for a convention I had to attend and my friend booked online for a deluxe room for 4 people and requested a roll away. Checked in at the hotel and they could not accommodate because it was a fire hazard, well this doesn't work! I asked the cost of the upgrade and how many that could accommodate. I was told there is a king sized bed, the couch pulls out and we could have a roll away, an additional$50/night. We already payed for one night. My thought was cool, this might work! I put down $100 deposit on MY credit card. So, we get to the room and couch doesn't pull out. I call and talk with a manager and for the run around. She gave me $10 off making it an additional$40/night. We called back later and they said we already got one away and they are overbooked. Customer service isn't something they excel at! Looking at my bank statement I noticed that i was charged for the room, all 4 nights....my friend should have been charged but my friends just paid me but because of this disorganization it left me with -$800 in my bank account. Bottom line, we could have stayed somewhere sooo much nicer for $265/night. Oh wait, this gets better....aside from this place being seriously outdated, and not clean! Resturants are to be desired unless you want to eat at their high end resturant at $42 steak.... This is NOT Ruth Chris by any means. We found broken glass that looked like it was used for drugs....SERIOUSLY! I have zero intention to ever come back here nor would I recommend anyone to stay here.
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