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  • The lady in the office was not helpful at all and didn't even seem to understand anything including the English language. I made a reservation ahead of time online through OneStopParking for parking at Sundance. The woman said they had no record of my reservation - after she asked for my name several times which is an easy name, nonetheless, she could have just asked me for my ID instead of asking for my name almost 5 times. Then she asked me to email her my reservation which I did and she kept asking me what my rate was. I had a receipt that said I would owe $32 total for my parking fee. Plus side is the shuttle drivers know what they are doing and are very convenient. When I checked out, they said I owed $42 which is $10 more than the prepaid parking I had arranged = and no, I did not use any additional time = my flights were on time and I actually had my car parked there less time than I had booked for myself at the $32 rate. Very disappointed with this company, I hope they either get their act together or go out of business. POOR CUSTOMER SERVICE SKILLS when I asked them to refund my $10. Thanks a ton stupid parking Nazis.
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