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  • This place is pathetic. I took my niece here for her birthday and we were ready to have a great day! I already knew the price structure of this place and was ready to lay down some serious cash for her, but the sales methods of these employees were deplorable. My niece was dressing her bear and putting together a mermaid princess costume. I had SEVERAL employees come up to my three year old niece and try to up sell her on items. From a sparkly crown, to ear bows, extra underwear, etc. These people would not stop pushing product on her. The funny part is, my niece did not want any of it. I would have made sure she got whatever she wanted, but these employees preyed on my niece, trying to get her to fall for product that she would beg for, and I would have to cave on. They kept it up all the way to the checkout line! There was nothing special about the store, and I do not think they did anything for the kids in there. No songs or stories, just selling. I understand that everyone has to pay their bills, but have a little respect for yourself. Stop trying to induce a tantrum to sell a few bows. Not to mention, the restroom in this place is a joke. This is a store for kids, and the toilets and sinks are full size. What a disaster! We will not be returning to this store, and probably not to any Build-A-Bear ever again.
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