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| - Oh Johnny Rockets.... Where do I begin? When our large (11 people) group walked in, we were informed that there would be at least a half hour wait for a seat. Even though there were plenty of empty tables we agreed to this stipulation because the great things we heard about food quality, not to mention the size of our group. It was 5 o'clock on a Thursday afternoon but this particular location is in Kennywood Park and it was a 'school picnic day' so we were sort of expecting a long wait. After we were seated it took approximately 15-20 minutes before we finally met our server. Our group was somewhat complicated order wise given that we were seated at two separate tables and had planned to pay in 4 different groups. The (very young)waiter looked a bit confused even as he began to take our drink orders. We explained who was on the 4 separate checks again at that point as I could see he was writing all of the drink orders on the same slip of paper. Needless to say it was all downhill from there... I didn't get my drink until minutes before the meal arrived and only after I asked him a third time for said drink-which was only water. After another 45 minutes the food finally started coming. The orders themselves were screwed up too. 3 people got the completely wrong meal, with one of those people choosing to eat the item that no one had ordered just to save time. Another person ordered a hot dog and when he bit into it, found that it was still FROZEN on the inside! Suffice it to say, he sent it back and went to another establishment in the park. At this point I'd be remiss if I didn't point out that the burgers WERE excellent and were enjoyed by those of us who got their order correctly. But after almost 1 hour and 50 minutes of redirecting orders, sending items back, etc., no one was truly enjoying the experience at this point. The youngest members as well as the adults of our group were very anxious to get back to riding rides in the park. When it came time to get our checks, we could see the server talking to the manager at length about the separate checks. Long story short after another 15 minutes and two more interventions by various bill paying members of our group with the manager, they agreed to comp two of the checks entirely and apologized for the whole ordeal. The handling of the situation is the only reason I gave them an extra star. That being said however, I wouldn't recommend this location to those who are more interested in riding rides at Kennywood than waiting 2+ hours in a restaurant. Oh and as an aside, during that whole two hours the servers only came out and sang once, which was supposed to be one of Johnny Rockets selling points-that the servers come out every half hour and break into song-glee style. Like I said, it wasn't why we were there but it's another lapse in service we experienced on this very long, very frustrating visit to Johnny Rockets.
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