Good: The car I ended up with (Chevy Malibu) was clean and in like new condition. I had to go to the Gold service desk to request a new vehicle and the gentlemen behind the desk was more than helpful. Great customer service
Bad: I have Gold service and recently signed up to get mobile updates. I requested a Nissan Altima and when I received my mobile update, it told me my Volkswagon Routan was ready in stall L00XXX....when I looked at the board it my car in stall J something and it was a Vespa or something like that. I had to go to the service desk and sorted it out.