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  • Just recently I've had the most terrible costumer experience in my life here at Wet N Wild. My family and I have purchased season passes because we thought this place was going to be the place for us to enjoy this summer. Don't get me wrong, the park is great! A lot of attractions and very kid friendly. My daughter loves it here and enjoys coming. BUT THE COSTUMER SERVICE IS HORRIBLE. I was at Wet N Wild the other day, just my best friend and our 4 kids. We had a little picnic set up near the back in the palm grass area. Usually when we come, we never hesitate to leave our things under the tent, but of course our luck we walked away for not even 5 min and turn around to find EVERYTHING WAS STOLEN! I started to ask around and a kid said he seen a lady packing everything into OUR wagon and walked off. The kid starting running to the front entrance to see if he can catch her and i ran after him with my sleeping infant in my hand. Sadly, the lady up front said she seen the lady walk out. I then went to go look for assistance from the security & GOT NOTHING. I was told there was a fight going on in front of the park that ALL security was taken. I was getting tossed to so many different employees that no one was focused and so careless of my situation. We asked an employee if we can barrow their phone so we can track the iphone and it showed that the person was still in the water park. Me and my best friend were so stressed because the person who stole our stuff took our car keys along with everything and we were concerned about our cars. The only assistance we got was when An employee walked us to our car and stayed with us until someone came with our spare key. It was honestly the worst experience especially for 2 helpless mothers carrying around their babies and two toddlers trying to keep up. I understand maybe its not your liability for stolen materials, but the effort could have made a huge difference on the situation. Yes material things can be replaced and that wasn't my concern it was the fact my experience was not handle in a friendly manner & that the costumer service needs to be fixed.
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