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  • The good: - delicious - healthy options - approachable enough menu while still appealing to the adventurous - location (convenient for me) The bad: - I realize fresh and quality ingredients cost more, but I feel like their juices prices are pretty steep. - After a 20 min wait for a to-go order, and a botched order at that (dietary restriction mix up), the manager tried to refund me the extra $1 I paid for the dietary substitute they didn't end up being able to fulfill. After already waiting for so long for the food, with food in hand I was then waiting again, while she desperately tried to make the situation better. I get it. But it just made things worse. At Starbucks when they botch a drink they'll re-make it and hand you a convenient coupon to come back and get another drink on the house. It's easy. They hand you one slip and you're on your way. It tells me they value my time and my patronage. ChopShop made me feel uncomfortable waiting for a $1 refund. I tried to say it was ok, but she insisted. After she fumbled with trying to do a credit card refund for a few minutes, she ultimately handed me a $1 bill and I left feeling dejected and late. Mistakes happen, and it's all about how they're handled. This visit I quote was within the first month of this location being open, so I'll cut some slack. I'm sure I'll be back and I'll update the review if the experience changes.
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