I am giving them 5 stars based upon how nice everyone is at this store. I arrived @ 1:00 and was told the vehicle would be done no later than 2:30...it is now 5 minutes to 3 and my car has not been moved. I get it, this is a busy store so my recommendation would be to make an appointment to avoid a lengthy wait time. Again, great staff just wish they would have managed the expectation of time it would have taken to complete the job.