We received the new cushion for the couch the first week in July. The bed rails and footboard were delivered last Wed (Aug 5). At first I asked one of the guys if the rails were the correct color because they are lighter than the headboard. He said it was just the lighting in the room. I'm looking at it now in the daylight and it's definitely two different shades. Then, the delivery guys were having trouble getting the slats to fit once they had assembled the bed. They called me into the room to tell/show me that they were going to saw the slats to make them fit. I pointed out that maybe the footboard was the wrong size since it didn't match up to the indentations on the carpet from the previous one. Yes, they agreed. The manufacturer had shipped a queen footboard instead of a king. They noted the account and put the old (wrong color) footboard back on. I emailed two ladies who contacted me regarding my earlier review. I received one email back confirming what parts were delivered and taken back. I haven't heard anything else since last Wednesday. I now have a bed that 3 different colors. I realize that things happen, but I have been more than understanding with all these issues. I just can't get over the horrible customer service.