- Failing to mail out Renewal Notice
- Suspending registration for no reason
- Over one hour on hold to talk to someone on the phone
Arizona MVD sucks: Instead of sending me the renewal notice for my van they sent me several notices that they would suspend the registration for my other car because, according to them, I had not sent them proof of insurance. i talked to my insurance company and they sent them several letters confirming that my car always had insurance without any gaps.
They just ignored these letters and one day i received another letter from them telling me that now they had suspended the registration.
In regards to my van: I believe that they make extra money by failing to send out the Registration Renewal Notices. If you drive several vehicles you might overlook it or when you notice that you registration is expired it is already too late. I don't know how many cases there are but the late fees / penalties add up and you can't proof that they never sent out the Renewal Notice. Since you need the code (Record #) for the online renewal you have to wait until you get the Notice.
It appears that the MVD rewards itself with late fees / penalties for their own failure to send the Renewal Form to vehicle owners.
If you try to call them to find out why they wouldn't send you the Renewal Notice, you will be connected to a prison inmate in their call center ("Level one") who will immediately transfer your phone call to a line where you have to wait for over an hour on hold to talk to a "level two representative". According to the information that I have, "Level One" representatives don't have any authority and the reason why there is a message that you should not give them any personal information is that these are prison inmates.