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  • Just to be clear, this review only applies to my bridal appointment. As far as regular haircuts go, I have had good experiences here. For brides looking to book their appointments here, be warned that while you may have no problems booking, there may be lots of last minute changes that you will have no control over. Five weeks before my wedding, the bridal coordinator called to let me know that several of my stylists that were booked for my wedding (4 months in advance) decided to go to a hair show that weekend. This included MY stylist. I had already booked my trial appointment with the original stylist, and there was not enough time to book the new stylist for a trial appointment. Their solution was to take pictures of the hair and makeup from my trial appointment and send them to the new stylist. Then just hope for the best on the wedding day. Since there was not much I could do about it, I reluctantly agreed. The trial appointment was fabulous. We took lots of pictures with my camera and phone. I sent them to my wedding day stylist. Fast forward to the day of the wedding: The stylist did not bring the pictures with her. Luckily, I had them on my phone still. I also noticed the stylist struggling with the hairstyle. I found out she had never done that type of hair style before. Which is exactly why having a trial appointment is useful. I do not blame the stylist, I am extremely disappointed in the coordinator. There really was no coordination. When my sister- in- law and mother- in- law asked for appointments (weeks before the wedding), they were immediately told no. When I asked a few weeks before if I could switch from regular makeup to airbrush, I was told no. Every time something came up, rather than trying to accommodate me, I was given very little say. My opinion did not really make a difference. Very poor customer service. It is a shame because I typically love Aveda salons. Moral of the story: Go there for a haircut, not for a bridal hairstyle. Oh, and P.S. - they charge full price for both the trial and wedding day hair/makeup.
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