The place appears clean and I didn't witness anything gross. My order was taken quickly, we were the only people there. My only issue was the blizzard was messy as in messy dripping all over the cup which brings me to the fact that it's a blizzard. Everywhere I've ever been they've tipped the cup upside down to show how thick it is. If they had the entire contents would have plopped out, since it was melty. It still tasted like banana split. My little girl said they should have 4 stars because she loved her chocolate ice cream.