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| - Not a fan of Wal-Mart & therefore not a fan of Sam's Club (for those of you who don't know, they are owned by the same company). But the real reason behind my 3 star review is simple, the staff there is nice enough but they are never around to actually offer any assistance. With such large, heavy items you think someone would wander about offering to help assist customers lift/carry them.
As for trying to get the best bang for your buck, when it comes to food you're not really getting that great of a deal. If it's dog or cat food you're shopping for , the same displeasure applies... there's never any variety, never any good sales/discounts and never any healthy options.
But one of the most annoying pet peeves about this specific location is the return process. Yesterday, I returned to bring back a pair of pants that were too big & get a full refund back. And yes, I always have my receipt! But apparently the same door I go into when I'm doing my regular shopping is not the same door I can enter if I have a return. When I was told I have to leave & go in through a separate entrance (which kid you not is less than 5 feet from where I was standing & equal distance from the customer service desk) I was annoyed. The man at the door wasn't asking for much & I understand he was just doing his job but seriously? I couldn't just walk around the customer service desk to the other side & wait my turn like everyone else???Guess not.
Instead, he somewhat panicked and started repeating "You need a ticket" over & over. Okay, I get that. Think it's stupid but I get it. So what should have taken me all of 5 minutes wound up taking me 15. When I did make it to the other entrance the girl there was...well she definitely didn't want to be there. She just stood there leaning against the wall with her head cocked to one side, rolling her eyes as I asked if I could have a ticket for my return. Then the woman at the customer service desk wasn't any nicer and took her damn time helping me... the staff here just needs to get a swift kick in the butt! Not the worst customer service I've ever had but I'm done with this place.
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