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| - So, I bought my first car from here in October. The guys I worked with, Chris and Monte, were both awesome and knowledgeable. I was incredibly grateful that they were able to break up my down payment so it was affordable for me. The guys worked with me on what I could afford and got me into a car the same day, which was awesome as well.
The only reason they get a less than perfect score, is because my tags expired on 12/15/14 and I was told they were in when they weren't. I went in on 12/13/14 and wasted about an hour of my time driving down to the dealership, waiting while they figured out what could be done about my tags. Chris finally emailed me on 12/15/14 with a new temporary tag.
My brakes also have squeaked since I got the car, and I was told by the service center that it's normal, as they put new brake pads in my car a few days before I purchased it... I have tried to make appointments with the service center and they are less than accommodating. The CD player in the car is a bit temperamental as well, which can be frustrating... about 75% of the time it doesn't work. I was told, however, that this is something that Rock Solid would not fix.
Most of the people there are very nice and willing to work with their customers, which is always a plus. I would use them again for another car, especially because they are very willing to answer questions and are knowledgeable about what they offer. The only thing I wish was different is the service center.
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