I really enjoyed my meal here at Trivs the environment was nice and welcoming. The staff was very pleasant and accommodating. That said there was definitely some highs and lows.
I had wanted to do a rather special order, I didn't want a full portion of the lobster Mac and cheese but rather substitute it for a side with my steak. The staff was happy to work with me on this request eventually agreeing they could give me a 1/2 portion at 1/2 price which was acceptable to me. Actually this turned out to be a bargain. It may have been the best Mac and cheese I've had anywhere. It was made with goat cheese and fontina and was spectacular. It was perfectly rich and creamy work the sweetness of the goat cheese really shining through.
The bad was my steak was rather overcooked. The good news was the waitress apologized and immediately fetched the manager who was willing to replace the steak. I declined so she insisted on paying for our drinks. The hallmark for me of a restaurant is how special orders and complaints are handled. I didn't plan for or expect either but feel Trivs did a great job with both.
Also the canolli were delicious.