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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I recently moved back to the area and was in desperate need of a couch. My boyfriend and I were in the mall and happened by Home Sleep Home. We walked around and were greeted and everyone seemed nice and helpful. We spent around an hour there trying out couches and finally we decided on one that we could customize the fabric and pillow covers. Awesome! We were beyond excited. The couch was scheduled to be delivered in three weeks' time. Fast forward three weeks and no phone call. I called the monday before the scheduled delivery and the girl on the phone told me my couch was in the warehouse and they could even deliver it a day sooner than expected. Very exciting news for us because we had been living in our apartment for going on 2 weeks with no couch and a very empty living room. Two days later we decided to go back to Home Sleep Home to look for a coffee table to go with our couch. We had a good experience so we figured, why not? We spend around an hour looking around and decide on a coffee table that we wanted to purchase. We find someone to help us and he goes in search of the invoice to ensure the table could be delivered with our couch. At first our invoice is nowhere to be found and we sat waiting until finally the guy comes back to tell us that not only is our couch NOT in their warehouse ready to be delivered, but it wasn't even made! The manufacturer had called them supposedly monday to tell them the fabric wasn't compatible with the couch we picked. So not only were we not told about it, but when we called, some girl told us the couch was ready to be delivered! They told us our only option was to pick out another fabric and wait another three weeks for it to be ready. At this point, we were extremely upset about their lack of communication and they certainly dropped the ball on their customer service. We did not want to wait another three weeks. We just wanted our money back. Apparently, not only was a refund not an option, but if they were to "refund" us (for the couch that hadn't even been made) they were going to charge us a 30% restocking fee!! Restocking of what exactly? Since we didn't want to be charged this restocking fee, we ended up getting store credit and finding another couch. Now that it's safely inside my apartment, I can guarantee we will never be shopping here EVER AGAIN. I advise you to do the same.
http://www.openvoc.eu/poi#coolReviews
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