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  • The worst customer service I think I have ever experienced. And that's not an exaggeration. It's pretty easy in this day and age to make customers happy or empathize when you've made a mistake and genuinely want to fix it. Not here. I dropped my engagement ring off 2 months ago bc a little side diamond had fallen out. They said the repair would be about 2 weeks. I called several times to see where the ring was and would get different stories about why the ring was not ready. 2 months later I get a call from the store manager saying it was "LOST in transit". After calling corporate and talking to other store employees I continue to get different stories about the timeline of the ring being gone yet no one can provide a concrete story about where it went or what went wrong. Multiple employees have told me that the ring had been gone since shortly after we dropped it off, but they were instructed to tell me it wasn't ready yet. So not only did they lose it, there is no sense of transparency or honesty. And talking to the store manager, she takes no responsibility nor does she express any concern or care. I have called corporate to request a district manager call me and no one has called back or my husband back when he has called and requested the same. After reading many other reviews online it seems their customer service overall is extremely poor and many people have had problems with their repairs, service and products. I would never in a million years choose to do business with a company that operates in this way or recommend this store to anyone. The ring was so beautiful and had such significant meaning to me given the journey I have been on with my husband and the last thing I want to do is fight with a shady jewelry store about where it went.
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