This is in reference to the lease return process at BMW Camelback which has been very aggravating. I leased the vehicle through our Fleet account company has with BMW Chapman.
I have held the car for 3 years. I did a pre-lease inspection 1 week before car was turned in. During inspection, I was told 2 front tires and 1 rim with curb rash would need to be replaced. Total cost would be $1000 for which I had no problems paying.
However, when I went to turn in vehicle, I was told all 4 tires were below wear and tear limits and 3 of the rims had curb rash and needed replacing. Total cost $2400. I agreed to turn the car into service and get the rims repaired. I got call from service 1 day before lease maturity date to inform me battery was low and needed replacement. Cost $547. After angry conversation with service agent and service manager, it was agreed that this will be covered under warranty.
I feel there was a lack of honesty regarding repairs on the vehicle during pre-lease inspection. I trusted BMW to provide an experience to not only match but exceed the lease return process of it's competitors. Instead, it's alienated me to the point at which I would not even consider leasing another BMW.