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  • My experience was horrible. I ordered dinner for the family. My wife and I decided to try the quesalupa, a marketing wonder. The worker in the drivethru was chipper and nice. She was surprisingly pleasant. I wish my food had been the same. After I was home we opened our food to discover that the two quesalupas were completely different. One appeared to have a shell on the outside like a cheesy Gordita crunch, the other did not. My wife took one bite and said that it wasn't right. I decided to return the item. At this point I realized I was not given are receipt at the drivethru. I thought to myself "they'll be reasonable and see that this was an error." I was wrong. The same chipper manager from the drive thru then absolutely refused to refund my money. She offered more food which at this point was useless as my family had finished dinner. It was a pathetic display of customer service. This Taco Bell refused to fix the mistake and instead tried to throw more product at me. Please do yourself a favor and eat somewhere else. This store is awful and though it is near to my home I will never to go back. Read the other reviews, they don't lie.
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