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  • I purchased a new refrigerator last month and it stopped working after 5 weeks. I was given this company's contact information by the manufacturer Frigidaire as they are listed as an authorized service agent. The repair technician showed up on time, looked at the refrigerator-said it needed a new part, called his supplier and stated that they would have the part in 2 weeks-I told him this was unacceptable and he basically just blew me off. I called the manufacturer and they found the part, called me back and said they would have it to me in 2 days. I called the people at At'cher service and they refused to set an appointment with me for 2 days from now as they had "in service training" that day. I respectfully requested that they reconsider, the receptionist said let me check-she came back on the line and stated that "our policy is to not set an appointment until the part has arrived". I said " you mean that you are going to make me wait until Friday, and when I call in you will tell me "we can't come until next week" . She said yes, that was how it was going to be. This company doesn't know what service is. If you call them you will regret it!
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