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  • My dental insurance provider changed so I called LV Oral surgery to schedule a cleaning there for the first time. I also had my previous dentist email all my records to them. When I arrived the staff took X-rays and had me wait in the examination room. For over an hour. I was starting to get irritated by that point, and finally the dentist came in, though I had been expecting a hygienist since they're the ones who do cleanings. He took a look at my X-rays, and without even having seen my actual teeth pronounced that they looked great, and seemed irked when I looked like I was expecting a bit more than that. Apparently to placate me he grabbed a tool and stabbed at my teeth a few times, jabbing me in the gums quite hard (the spot is still sore an hour later). His attitude was completely flippant, though he finally seemed to realize I was expecting a cleaning. He called in a couple of the receptionists and muttered at them for a while. Then he told me he could do a quick go-over with an electric brush, but he had another patient so didn't know how long I'd have to wait. So not only was he not willing to help me, but he had no idea how long any of his appointments might take. I told the receptionist that I had specifically scheduled a cleaning, and she said that by law they needed to take x-rays and do an exam first. Which is fine, but again, I scheduled a CLEANING, and apparently there was not even a hygienist present in the building today. That's when I decided they'd wasted enough of my time and left.
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