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| - WOW, I was reading all the bad reviews on line and they are pretty disturbing and I don't blame customers for being upset! I to had a few bad experiences with rudeness and one of the times my pizza being cold. That being said, my 5 star review is based mostly on 1 employee, Kevin!
We moved to Nevada almost 2 months ago, coming from a small town that had only one choice for pizza, Domino's. Although Domino's ok, it, in my opinion, is not as good as Pappa Johns! So we were thrilled when we moved in the neighborhood by Pappa Johns. 3x the entire first week we were here, we ordered Pappa Johns while we unpacked! U would hav thought we just discovered pizza, LOL. Each time I called I was lucky enough to get a young man by the name of Kevin. I told him we just moved and he actually welcomed me to the neighborhood and thanked me for ordering from them. He was pleasant, professional and did in fact tell me that delivery was running 45 minutes. He gave me the option of picking it up if that was better. I asked if I wait 45, will the pizza be cold? He said "No" and would personely oversee the order and if for some reason it was, he would send another or compensate me. Call me Silly, but how much more can u ask for than that! Well, the pizza's were there in 38 minutes, piping hot and delicious! The next 2 times, the same and Kevin actually remembered me and asked how the house was coming!
Unfortunately, the next few times I called, I did not get Kevin! These particular employees were just not friendly and seemed to not want to be there. On one of my calls, I could hear a female in the background talking firmly and literally putting down another employee! I asked the call taker if that was his supervisor in the background and he was VERY hesitant to answer, so I immediately dropped it. If that was the supervisor, no wonder they don't want to be there! On top of that, my order was wrong one time and cold the next! However, tonight, I called and specifically asked for Kevin, Way good for me he was there!! I thanked him profusely for his GREAT customer service and told him about my last 2 experiences. He apologized, thanked me for still placing orders and compensated me for the 2 pizza's!! I got the pizza's in 40 minutes, they were hot and the BEST!! Thank you Kevin and I hate to do this to U, but I am going to tell all my neighbors to ask for you!!
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