I have eaten here about 5 times. The food is good but the service is quite frustrating. It starts off great and then the service goes downhill. Refills for drinks are impossible and when they deliver the food it is impossible to ask for a condiment because the server just disappears. Once they up-sale cocktails and appetizers, the friendly service is gone. The last 3 times we could not get out in under 2 1/2 hours and never got a refill for the non-alcoholic drinks and waited over half hour for the check. We finally had to trap a different server to PLEASE find our server to get our check. Frustrating. I've stopped going and when asked I have suggested another restaurant where my business is valued. I feel that 5 visits is enough. By the way I always tip over 20%, was a server, and genuinely never complain about service unless it's warranted. Service has to be good start to finish, not up until the order is taken.