About: http://data.yelp.com/Review/id/AHEpPHsB0FY04RIJG-44yg

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/AHEpPHsB0FY04RIJG-44yg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-04-20 00:00:00 (xsd:dateTime)
itemReviewed	Orangetheory Fitness Scottsdale Ranch
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	Today was my first time at this location and I don't plan on returning. I'm already a member at the one on Mayo and I've been to a couple of Happy Valley classes and have been very happy with Orangetheory. But the customer service at this location has little to be desired!! I felt like just a number today. I was meeting my friend this morning and she got there before me. We just missed each other (she was speaking to one of the trainers when I came through the front door) as I arrived. I quickly scanned the front lobby looking for her and the two front desk staff didn't even say hi or greet me. I was the only one there and they weren't doing anything else at the moment. They just looked at me as I was trying to find the sign in sheet. Finally Jeff told me it was down by him. Then all of a sudden a clipboard was shoved in my face to fill out a (liability) form. I filled it out and handed it back as I questioned one of the policies which clearly needs to be changed on the paperwork (it said they have a 24 hr cancellation policy. Very unreasonable!). He said they still need to change that. Shouldn't that already be done?? Then, loudly, Jeff asks me my height and weight. That's just what a female loves to divulge while the new group is waiting for class and as the previous class comes pouring out. No sensitivity or discretion there. Then I'm asked for a credit card by both him and the other front desk staff member (didn't get her name). I said I'm already a member, you don't need that right now. I want to first see if I like it before I give out my cc info since I know they need it for purposes of charging a cancellation fee (if you don't give 12 hours notice before canceling a class). I was there on time as scheduled so I told him no, let me see if I like it first. Then he went on and on about how they have to have a card on file in case I run off with their $137 pod ( the two both kept harping on that in a very business-like manner. It was insulting and very "in my face"). There was no finesse in their approach. I told him I was feeling very uncomfortable with how this was starting to feel and asked where my friend was. I wasn't even planning on staying at this point. Once I found her, turns out they treated her the same way, only worse!! The female staff member actually followed my friend into the bathroom to hound her about filling out their form and to get her credit card. Are you serious?? Can't you wait until she comes out??!! How unprofessional! These two were not very personable or welcoming for being so-called Sales Associates. Very disappointing! And all this after arguing with me about which my home gym is. It's not wise to argue with a customer if you don't know what you are talking about. My friend and I stayed for most of the class but were just not feeling it. The board showed lots of blue and green, hardly any orange (the zone you want to achieve for a certain portion of your workouts). I will say their treadmills are the best (fans work great and the tread part is very solid...very comfortable to run on) and they had a screen in the weight room to show you what the workout routine in there would be for that segment of the workout. But then it was hard to see the screens that had your heart rate on it without leaving that area to check on it (or squint your eyes). The class was a little crowded so I didn't get to try the row machines (plus we left early). I would've warmed up on one but I was too busy dealing with the nonsense even though I arrived 15 min early. Since I'm already a member and they say we can use any facility we want, I wouldn't expect such a hassle. My expectations were definitely NOT met here. How about a "hi", "how are you"? "Welcome to Orangetheory!". Find out why I'm there and quickly what my back story might be. That's what I'm met with at the other locations. Others make the members feel appreciated for our business (or potential business for those that aren't a member yet). Today's experience made me feel like I was just a dollar sign walking through their door. And that just does not make me feel like going back!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Vanessa

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 136 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software