Not the best experience...
I'll start off w/ the good: the service was pretty good. Not spectacular, but very solid w/ no negatives.
Now onto the bad: The food is not good. In the future, I'll get a coffee and/or a juice and some toast w/ creton (which was fine). DO NOT ORDER THEIR "CLUB SUPREME" OR THEIR "BREAKFAST SAUSAGE". The philly steak in the former is dry and cardboard-like (Update: I've been told by the resto's HQ that this item is leaving the menu soon). The latter was greasy and I did not like it's seasoning.
Update #2: The resto's HQ graciously reached out to me since this review. This is consistent w the good service experience I had. They explained the changes they'll be making to the menu soon and have convinced me to give one of their many locations another try sometime. I do appreciate this concern for customer satisfaction (I have never had this kind of response before!). Hopefully my next experience will be much improved and I can update this overall review more favourably ;-)