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  • Summary: I am consistently underwhelmed here. For the price, it should be so much better. The concept is wonderful! And I always have a good time when I go, but the food is only so-so, often cold by the time it gets to my seat, the service is hit or miss, depending on what time and day it is, and it is impossible to get someone on the phone when calling in. Make sure to get reservations a week or so in advance for weekend shows. Food: I have gotten the tenderloin tips a few times, and sometimes they are good, and sometimes they are too salty and the meat is poor quality. The broccoli is delicious though! When I got the fettuccine alfredo with chicken, noodles were clumped together and the sauce was lacking something. Very bland. Anything fried comes out cold, including fish or fries. Salads are okay, heavy on the sauce though. Popcorn is unlimited, but when they are busy it takes a long time to get refills. Same with soda. On a particular day, I had bought tickets ahead of time, and needed to change them. I got stuck in this awful loop of automated voices kicking me back and forth from their store to the 800 number over, and over, and over again. It was awful. I spent 20 mins trying to find some sort of corporate number or something and eventually gave up. Eventually i found a number for corporate, and they informed me that they don't really have the man power to have someone assigned to the phones at the stores. When I am paying $50 for a movie and dinner for one person, they should have the funds for this. On a particular night where my food didn't come, then it was wrong, and the staff was unsympathetic to my plight, I decided I was done with the theatre. Then they sent me a survey asking how they did. I filled it out honestly. I received an email with a phone number to the store's manager, so I called. Guess who answered? That same automated bs loop! I was pissed. So I wrote Mr. Garcia (the manager handling this) and told him exactly what I thought and that I couldn't call to give him the feedback he wanted. When he called me back a week later, he seemed stoned or lazy or something. He was passive and unprofessional. He said he sent me passes for a free show and I never received them. That was 2 months ago. So, in conclusion, I do not go here any more.
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