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  • Last Saturday, I called and left a voice-mail at Action Pool Service. I don't expect everybody to work on Saturdays, but I was satisfied when my phone rang with a return call at 9:01 Monday morning. I had bought a Wilkins 720A PBV as mine had frozen last year and was leaking. I had planned on replacing it myself, but I found myself not having the free time to do so. I had some concrete and pool deck work done recently by a terrible company, Ultimate Concrete (look for that review). They left a terrible mess in the pool, including lumps of pool deck material on the floor of my pool. My in-ground system had to pick up a lot of dirt and remains from the construction. I felt like I should clean the Hayward cartridge filters. In talking with Steve on Monday morning, he said the price to replace the PBV that I had bought would be $135. While this wasn't the best quote I had, the reviews I had read of Action Pool gave me confidence in having them do the job. I wasn't disappointed as they had somebody from their sister company, Action Plumber, come out a few hours later and replace the PBV. They did a very good job in wrapping and protecting the pipes from freezing. I had them replace a $15 float for $50, but I wanted it done right, just didn't have the time to go to NPS and do it myself. The real bright point of this day came when earlier Jim from Action Pools came to clean my filters. Immediately, he said, "You really don't need to have your filters cleaned". My first thoughts were "What, a repairman is telling me I don't need to have something done that I requested"??? How unique is this! Jim went on to answer multiple questions I had about my pool and it's plumbing. He was very honest and informative. He gave me several bits of information that will help me maintain my pool, without calling a service. Again, damn, I was impressed! Jim was the most informative guy I have ever spoken with about pools (a close second is the manager at NPS at Eastern and Windmill). Jim didn't charge me a penny for coming out to do something I requested (filter cleaning) even though he had to spend the time and money to come to my house. I didn't hear the phrase, "Well, I have to charge you a service call". I don't believe Action is the best on price, but I have not seen anyone better on business practices. Good job, Jim.! Good job, Action!
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