This place is no Project Pie.
As a former MGM Grand employee, my experience with made to order pizza places was Project Pie. That place set the bar for personal pizzas for me.
Anyways...I went for a pizza that I thought I'd be familiar with--Smokin Buffalo Chicken and I added mushrooms, tomatoes, and basil to it. I was given a number and told that they would bring the pizza to me when done. So I find a seat after getting my cup of water and wait for my food to come. In a bout 15 minutes, my pizza came and I was a little excited for it. (I had heard all the craze about the chain and related it to my experience at Project Pie).
First disappointment: my pizza wasn't sliced! Do they not slice your pizza and just expect you to pick it up and eat it like a cookie?? I looked around at others dining in, and noticed they were eating with a knife and fork! I immediately thought, "Seriously?!" So I get my fork and knife and try to cut my pizza into edible pieces....
Second disappointment: the crust was so tough to cut through and the bottom was at a burnt crisp. I had to practically saw my way through the pizza to eat it! If I wasn't as hungry as I was and I could waste food, I would have upped and left!
I guess I'm spoiled by great service and food. The Chipotles and Project Pies have set the standard for quality food and customer service. I would never have gotten a burnt pizza nor would I have been expected to slice my own pizza with a plastic fork and knife at Project Pie. I'm hoping that in time, this location will live up to the standards of the chain as a whole.