Bad espresso. Over extracted. Very little crema. Left a bad bitter taste. Barista (if you want to call her that). Only cared about getting the order done. I saw her late she made for someone else might as well call it for what that was milk and burnt espresso. Anyway, customer service terrible. No customer contact. No interaction. Very "un-Italian" since they try and be so Italian. One word of advice focus on customer service and quality of products and stop being so fake. You can really tell. Good location. Patio is good. Just need to improve on everything else. Sorry won't be coming back. So that's three Zaza places I've been to with the same results. I think the owner should reevaluate if they should be in the hospitality business. Just one opinion. Ciao!