Baccus has been servicing our roof for about 5 years now. As an engineer I have pretty tight requirements and high expectations. For those complaining about poor customer service, these folks knock out 15 quotes a day. The end result is what you want, a really good quality job. I talked with John over the phone about my roof concerns and he answered them over the phone. Kevin and crew did a great job and they were super clean and respective. Unlike other trades where I usually have to have another trade back to repair something, this wasn't the case with Baccus. This isn't Amazon folks, this is a skilled trade group. Sure our time is valuable but so is theirs.