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  • I really hate giving bad reviews. And sadly, I cannot even comment on the services they provide because it didn't even get far enough for me to receive any. I have called this company no less than 6 times to make an appointment for service for two separate cars. I am always forwarded to a specific rep, I get his voicemail and proceed to be ignored indefinitely. Do I have to just bring my car in and say 'surprise, I'm here!" in order to get an oil change? The lack of response makes me not want to use this company for anything and that will flow over to when it's time to buy a car as well. I remember a time when businesses would bend over backward to get your business and prayed that their phones would ring. Nowadays it seems they just don't care and customer calls are more of a nuisance than the sound of money. Very sad - will never do business with Earnhardt's. I too would give zero stars if it were an option, 1 is too many since I can't even get a service rep to pick up a phone or call me back
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