Rude and messed up the order. I placed an online order for 5 sandwich boxes for my team as a "thank you" for working on Saturday. The pickup time was 1-1:30 so I went around 1:25 to give them time. When I walked in there was a very long line and I simply asked the cashier, "Is this where I pickup online orders?" She rudely said, "There is a line" and gestured to the line. I clarified, "I already paid for the order, I just need to pick it up." At that time a guy behind her said brashly, "We have other customers, we'll have it ready in a minute." It's not intuitive where pre-paid order should be picked up and they were not helpful in directing me. Upon receiving the sandwich boxes and giving them to the team, there were no condiments or silverware included. The boxes were all mislabeled so we had to shuffle to figure out what sandwiches belonged with what dessert and who ordered what. My intention was to do something thoughtful and treat my team to lunch for their hard work but unfortunately that was ruined by a poor customer experience.