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  • What a terrible experience! First we pull in and park and then some guy approaches us telling us there's a $5 valet fee...even though we parked our own car. We pay it and head in. All day I'd been trying to make reservations on Open Table but WBC's system was off line all day it kept telling me. I'm told it's a 45 minute wait. We go over to the bar area but there are no available seats so we head back outside. My husband then calls and makes a reservation...4 minutes from that time. We walk back into the restaurant and get a table. We wait 15 minutes before we're acknowledged by our server. We order drinks, our appetizer and our meals since we'd been waiting for so long. In lightening fast speed our entrees show up before we even get our drinks, appetizer or silverware. The guy that delivered the food, Jim, sprang into action and got us water and silverware. He seemed to realize how annoyed i was at our experience so far. He's a big part of the reason this isn't a 1-star review. My mac & cheese was good. My husband wasn't in love with the poutine he got. The pretzel was good but I hated the magma and mustard dips. The porter caramel sauce was delicious. Another saving grace was the ridiculously cheap turtle cheesecake at $3.50/slice. Yum! We definitely won't return. Service was terribly lacking and the whole reservation/45 minute seating time just pissed me off. Update: While I appreciate someone reaching out to me, there is nothing possible to get me to return. I felt the response was a bit condescending in regards to my attempts to book a reservation on Open Table. I wanted the points and it took very little effort to try to make a reservation on Open Table. Also, if I were WBC I would have contacted OT and had my listing removed so patrons wouldn't experience what I did which reflecting poorly on WBC. This wasn't my only visit to WBC. I've been there probably a half dozen times so it isn't a one-n-done review. I've never held a high opinion of the place.
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