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  • I decided to bring my family here figuring it would be a good place for the kids to be nicely distracted so my husband and I can eat in peace for once. Big mistake....Here I go....First thing that rubbed me wrong....we made it clear we wanted our sour cream with our appetizer....our server forgets the sour cream. He finally realizes and runs to grab it AFTER we had already finished our appetizer where the sour cream was needed. Then the server says he had to go get the sour cream separately as that was the only way he can do it without charging us. Did he really think we would care about being charged extra for sour cream or was he just saying that because he forgot? We all make mistakes, own up man. Say u forgot, if u did, who cares. That was Strike 1. The manager comes by and asks us how we were doing ...I say great. We are not one to complain. Whatever no big deal. After a few minutes the runner drops off our burgers and fries and we noticed they didn't have ketchup on the table. Wth. So we patiently waited for our server to return so we can ask for ketchup.....he didn't return and our burger and fries were getting cold so I made my husband walk to their service well and ask for a bottle of ketchup. That was Strike 2. The server finally returns...."how's everything?" Great I reply as I think to myself "It's ok...no big deal let's keep the kids happy and make this a happy family dinner". 30 minutes pass, we finish our meal and server comes by and yadda yadda ask if we want dessert whatever. No thanks just the check please. As we wait for our check, my 2 year old son chokes on a tortilla chip and started coughing and coughing and then vomits on himself. Sigh. We don't have any napkins so I once again tell my husband and daughter to run and ask someone for some napkins so I can clean up my son and the mess. While my son sits there in his own puke my husband and daughter comes back empty handed with no napkins as they were told they will send someone out to clean for us. Strike 3. I tell my daughter to just grab the damn napkins off the empty set up tables next to us. I wiped and cleaned up the seats and table and my son. Our bill never came. By this time I'm livid. A porter finally arrived with a huge dish bucket and asked What needed to be cleaned. LMFAO I CLEANED IT UP ALREADY???? We get up to leave, as we weren't going to wait anymore. The server was still MIA with our bill. We go to the front host and ask if they can pull up our bill so we can pay as we were livid and leaving!!! They ask what's wrong ? Who's our server. Yadda yadda. Whatever. The same manager comes out and asks what's wrong...ha! What difference does it make??? I told the manager...how I don't like to complain as I'm in the same industry but this was just plain ridiculous. She made it a point to say she did ask us how we were doing before and I should of said something if I was not happy. Lol!!!!! She asked us the first 15 minutes we were there. She wasn't there for any of the other problems we had. Our server wasn't a bad guy. I'm sure he tried his best. Assuming he was busy was why he couldn't get back to us when he was needed. Ok. If we have to run around and ask for shit....then that's just plain silly. If my kid choked and threw up we shouldn't have to sit and wait for help. We should of immediately been helped. Napkins rags whatever. The server finally met us at the host desk and gave us our bill and we felt bad for him to have to see us angry and talking to a manager. I did thank him for his service but I'm still aggravated I had to wait for him for literally everything. It shouldn't have to be like that and if he has too many tables than he can handle then he needs to let them know as customer service is sacrificed when you can't be there to help us. It was not pretty and I was not happy in the end. We could of just walked out on our bill and no one would of even known. That's the crazy part. I loved the atmosphere and my son was wide eyed amazed at all the animals everywhere and had fun but that was the end of it. I won't be going back.
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