Food Quality: 5
Taste of Food: 3-5 depending on day
Consistency of food visit to visit: 1
Value For Money: 1
Staff Friendliness: 3
Staff Compitency: 2
Service Time: 1
Loved the drive through and idea of this place unfortunately I no longer feel this way.
My work relocated nearby in August so I've been coming here 2-3 times a week for the last 4 months spending on average $60-$90 per week. Their service is always pretty slow (which can be understandable being that everything is freshly made) but sometimes it was ridiculous. I started getting annoyed when the Vegan Caesar wrap changed with every order. It started tasting different or missing ingredients every single time. If I'm paying $14-16 for a wrap, it better be consistent and the same as my last visit. Needless to say the constant disappointment here has made me visit less in the last few weeks.
Anyway, today I was officially over this place.
I pull up, order a Banana Walnut Loaf, Green Juice and Gift Card for my friend. I wait in line for 13 minutes. YES- 13 I counted them. So I get to the window where my total is 40 something dollars. I hand her a $100 bill. She says she can't take it. WTF- it's not like I'm ordering a $3 item. Anyway, she refuses. I pull out my card... so now she hands me my juice. It's not filled all the way. Ugh. OVER IT.
Next, gift card. The person working the window has zero clue on how to activate a "gift card". After waiting 13 minutes, being told I couldn't pay with the only cash I had and then getting not full juice that was the last thing I wanted to deal with. P.s. they don't have actual gift cards/ certificates. They have some kind of Name/ Phone number system which is a NO for me. The whole set up was not very giftable. I prefer an actual gift card I can give someone not "oh hey I got you a gift, give them my name and phone number and you can pick it up"
Anyway, I aborted the gift card mission and left with my juice and loaf.
I've been really disappointed in a place I used to love it but lately has been fail after fail- today was my final straw and this was my final visit. My love affair with this place is over. :(