Filled out online estimate form - never got a response. Should have taken the hint - but I called to follow up and spoke to Joe who was apologetic, seemed professional and scheduled my tile job for a week later. The day before the job - had not heard anything - so called to confirm when crew was showing up only to be told ....maybe...maybe not. Something about a truck breaking down. I was told they would get back to me by noon to let me know if they would be able to do it OR if they "turn the job down". WHAT...I waited a week - the time to" turn the job down" would have been when I first called. Can't comment on quality - but if you like not being called back and wasting a week......then take your chances.