It's hilarious for people to say that they have to wait so long to get their food. This place isn't McDonald's! They do have to get your food prepped and maybe...if you were a tad bit considerate, they might have other orders ahead of you, including phone orders. People complain too much for their own good. Please get yourself to the nearest fast food joint if you expect your food in less than five minutes. Anyway, I always get exceptional customer service from the hardworking staff. People need to think of how they portray themselves and maybe have a little "aloha" in their lives. I'm from Hawaii and the food is bomb! Thank you L&L for satisfying my cravings! Don't let any of these negative comments fool you.