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  • This place sucks! Your helpful place? I think not. I have lived in S. Scottsdale for 4 years now and have been to ace a total of 6 times. The first 4 were Farly pleasant and the staff was helpful, although they didn't go out of their way (I have had better help by the 16 year old at Lowes.) But, this past week I have gone into Ace Hardware 2 times. The first time I asked the door greater for help on a ceiling fan part (I needed to replace the pull switch on the light kit- he pointed me to the light bulb isle. I know I am a girl, but I was not looking for that kind of repair. I found my own way to the electrical isle, figured out what I needed, and paid. Then unfortunately I had to go back to get a second part (I tried Lowes first, but they didn't have it.) I didn't even bother to ask for help this time. I found what I needed and went to check out. After standing in a very long line, I made my way to the cashier. While I was in mid sentence asking her opinion on replacing the part, the phone rang. She didn't hesitate to completely ignore me and pick up the phone. She stayed on the phone with that customer until the transaction was complete and I walked out. Now, if it were a big box store, I would expect that kind of service, but for a company who's slogan is about customer service, I was very disappointed. I will not go back to Ace hardware again.
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