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| - Had the most appalling service at the Madison, Wisconsin Cheesecake Factory bar this evening. My friend and I stopped in for a few cocktails and some appetizers between 7:30-8:00pm while our sons were at a Build-A-Bear birthday party in the mall--John C. was our server. There was a huge snowstorm going on outside, so the place was dead--we had the entire bar to ourselves. There was no friendly smile or hello as we sat down--John greeted us with, "What can I get you?" before we'd even taken our coats off or put our packages and purses down. We didn't know what we were thirsty for, so we asked for suggestions. He reluctantly offered a few, which we took. While the drinks were good, the glasses were loaded with ice...and even with that being the case, mine was still a good half inch from being a full glass. I decided not to complain, but I was finished in literally 6-8 sips. When he asked if I wanted another, I said yes, but requested that he didn't put any more ice in the glass. This time, it came back with a good inch of liquid missing. When I questioned him about it, he pointed out there was less ice this time, and when I replied that the last drink even with all the ice wasn't full, he became surly and outright rude, telling me I "just needed to trust he was making the drink right." When I tried to explain I wasn't questioning the WAY he made the drink but rather HOW MUCH was in the glass each time, he proceeded to interrupt me and talk over me, not letting me finish a sentence. His poor attitude put a serious damper on our evening. My friend had ordered us some appetizers, and rather than stay, we opted to have them boxed up to go as soon as they were delivered. The bill came, and John did nothing to compensate us for his short-change on my drinks. We left upset and, frankly, feeling unfulfilled--we'd so been looking forward to a relaxing hour without the kids with some terrific food and cocktails, but honestly John C.'s lack of customer service and unfriendly demeanor really ruined it for us. We ADORE the Cheesecake Factory, having been to this and many of its other locations over the years, but this type of treatment left a very sour taste in my mouth--if I do end up returning to this location, I'll never sit at the bar again, and will closely monitor all drinks coming from there to ensure the glasses are full. Considering the price of their whiskey smashes, they should be!
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