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  • This place is great if you are looking to wash your dog by yourself. They layout for self-wash is good. The reason I am giving this place 1 star is because of my horrible experience with the groomer named Michelle. I called to inquire about grooming and was told that it includes a wash, nail trim, ear cleaning and haircut. I made my appointment 2 weeks in advance. When it was time for my appointment, I dropped my dog off and the groomer was not friendly at all. She just told me to lock my dog up in their cage. She didn't even take a second to ask me anything or talk to me since she was busy working with another dog. I left and waited, it took her 6 hours to call me back to pick my dog up. I had my friend pick up my dog since I couldn't. She paid the grooming fee plus tip. Once I saw my dog, it came to my surprise that his hair wasn't cut, nails weren't trimmed, and his left ear was super red. I called the groomer to voice my concern and instead of making it right with me, she made an excuse saying and I quote "you should have clarified and said what you wanted done with your dog". I then said I didn't have a chance since she made it so hard to talk to her and I did mention what I wanted when I made the appointment (plus I shouldn't have to, I was informed that the grooming package included nail trim and hair cut so that's what I expected) and her response was, again I quote "I don't remember every appointment I book!" how unprofessional!! Maybe you should write it down or at least be friendly enough to talk to your customers! To make matters worse, my dog got an ear infection in his left ear which cost me $60.00 to treat. It was difficult trying to put the ear drops on my dog. After the 10 day treatment, the experience left my dog scared to be touched on his head and by his ears. If you don't want to go through hell, DO NOT go here for grooming! You'll waste your money, be misinformed, not get the service you want, give trauma to your dog and be treated unprofessionally.
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