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  • I can't comment on the hotel, itself, but here's what I discovered about the point of view of the customer service representatives who work there: When I phoned to inform the front desk that my flight into Vegas had been canceled, and to ask if any considerations might be made since I also had a 9 night stay booked with them next month, Chris informed me that my booking was prepaid (which I was aware of, as I had been the one to have paid it), and had a 24 hour cancellation policy (which I was also quite aware of), and that the rate I had received was considerably below the standard room rate. His implication was that the hotel had done me a favor, and how inconsiderate of me to not have even bothered to arrive on schedule. I was shocked, and he obviously wasn't in the mood to discuss it, so I thanked him and hung up. What I had forgotten to remind Chris was that it was his corporation which had decided my room rate, not me, and all I had done was select his corporation's hotel for my stay, amongst dozens of Vegas hotels, and that the cancellation period has certainly not expired for my extended stay next month. I'm sure I can find a hotel for the same money that won't treat me as if they're doing me a favor by accepting my money and allowing me to stay in their room. I recommend any self-respecting traveler to do the same.
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