I love knowing that khloë will not be left in a cage while she waits to be groomed or picked up. I have a very nervous Maltese and Nicole takes time to calm her down by holding and petting her while we discuss the service she is getting done. She makes sure that she asked about what length to leave her ears, tail, face and body before I leave. When I pick Khloë up, Nicole always lets me know how she did (even when she pooped while getting her hair dried, sorry. She gets nervous) lol and if I am happy with the way her hair turned out. I've been taking Khloë to Nicole for the past year and have not had one bad experience. She is professional, very nice, very good with pets and very affordable. I found her on Craigslist and am very glad I did.