| rev:text
| - I write this review out of sadness, not anger.
When I was a lad growing up in Madison, Pizza Pit was THE delivery pizza. Birthdays, sleepovers, all-night board-game sessions, we always ordered Pit. They had the best TV ads too, classics like the VW bug in the snow, and "pizza my heart" and the riff on Deck the Halls, including the line, "the corrugated box prevents heat-lossage". Funny stuff I remember to this day. In college I ate at their campus location every other day, a slice and a drink, and loved it.
I left town in the early 90s, and later heard the company had major problems and basically fell apart. I returned early 00's to find they only had a few locations, and everyone I asked said DO NOT EAT THERE. Made me sad to think how far they had fallen.
I finally worked up the courage to try them again a few weeks ago. Since they don't sell slices anymore, I ordered a sandwich. Nothing complicated - just a turkey-cheese melt. Well, the store was filthy for a start, not a good sign. The kitchen was moderately busy with phone calls and walk-ins, but nothing crazy. But it took them nearly 40 minutes to make my sandwich while I waited.
During that time, I had a front row seat to why they were so busy: it seems like 2/3 of their transactions were either dealing with someone complaining about an order taking too long to arrive, or being totally screwed up and having to be corrected, or back-kitchen bitching about who was gonna deal with some customer they didn't want to talk to. Yes, all in full voice so I could not avoid hearing the gory details. At one point, one of the workers came out with a big black garbage bag full of god-knows-what, plopped it on the booth next to mine, and left it there for the rest of my dinner.
When my sandwich finally came out, it was basically a small handful of rubbery-looking deli turkey slices and a couple of slices of swiss half-melted onto the deadest, mushiest "italian" roll you have ever seen. Came with a drink and a bag of chips - OH, and a couple of packs of mayonnaise to tear-n-squeeze onto the sandwich, you know, like in a shitty cafeteria. All for nearly $10. What a waste of time.
I can't say I've tried their pizza, but according to a FB message board about old-time Madison, people are saying they tried to copy Domino's sauce in the 90s because they thought people preferred bland, flavorless pizzas. I remember their sauce being a little spicy and pretty good. "Devilishly Hot" was the slogan. If that's the case, I think I will save myself the effort and skip them altogether.
Too bad; I have good memories of their old pizza and would love to taste it again. As for the modern incarnation of Pizza Pit - it's the very epitome of the worst kind of shitty restaurant, obviously run by managers who don't give a good goddamn about the facility, the food, their reputation, or really anything other than dodging customers and picking up their paychecks, and staffed by employees who are the kind of stoner/loser/jail-bird types seen in depressing indie-movies about waste-oids trapped in small towns.
GOD what a depressing experience.
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