I have been on hold to make a pick up order for over 15 mins and still no one but they just sat the phone down and had a great conversation together I love the customer service then some nimrod got on the phone and asked if we needed something I wasn't hungry at that time after having to wait when I wanted to make a pick up order so I didn't have to wait so I let him know how unsatisfied I was and he didn't really Seam to care that he just had us on hold for 15 mins with no reasoning... very sad to have a good sandwich place with So shity of workers