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  • (Review includes update) My daughter and I arrived on a Friday night and were seated after about a 10-minute wait. Hostess was friendly. The place was quite busy but staffing seemed adequate. We knew something was wrong when the hostess who seated us said, "I'll have someone wait on you as soon as possible." I've never heard that before. After two minutes of not even being acknowledged, i.e., "I'll be right with you," we continued to be treated as if we were invisible. My back was turned but three servers made eye contact with my daughter and they also had time to converse amongst themselves - yet NONE said a word to us. I started the stopwatch and said if no one comes to us in three minutes, we walk. After three and a-half minutes, we got up and left. What a shame. The menu looked interesting and the ambience was pretty cool. But the lack of service was the worst I've experienced in a long time. Will never go back. UPDATE I commend management for responding to my complaint and they have invited us back to try Taco Guild again. I have adjusted to three stars and will update the rating again based on our next experience. Their manager was embarrassed by the service we received and thoroughly apologized. That's quite honorable.
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