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  • Frankly, the biggest problem with this place is that it is really inconsistent. The turn-around time for the staff and the menu is so short, that I could tell you today the service was great and the poutine was amazing but you can come next week and its completely different due to changes in the staff. I've been here a couple of times during my years at York, since it's one of the few sit down restaurants on campus. The service has always been so-so, since the staff is most likely full of part-time employees, probably students that are undertrained and the staff is always changing. There are long wait times, no one serving you or seating you, disorganization, servers who forget about you, forget to take your order, get your order wrong, all sorts of amature restauranteur moves. For a while, I really liked their burgers, I had the Big smoke, a big juicy patty with bacon, a good mayo sauce, cheese and fried onion rings, between soft fresh buns. I don't like ketchup with my burgers so the mayo sauce was a plus and who doesn't like bacon and fried onion rings. And with a side poutine with fresh fries, good quality cheese and sodium-packed gravy, it was amazing pub food. This is coming from someone who doesn't even like burgers. However, as of the last few months, this has changed. The menu changes all the time. The Chef I guess changed too. I've had the same burger and it was definitely not the same. I'm not sure what it was exactly, the patty was not as juicy, the bun not as fresh and soft, the sauce had different flavour and onion rings too small. It was just all wrong. This time the fries weren't even fresh and the cheese didn't melt in the poutine. My most recent visit, they changed to skinny fries and not even the thick fries. I'm just really disappointed and I'm not sure if this place can go back to the same caliber, ever.
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