Overall I had a very good experience here. They accidentally double booked appointments so the appointment ended up starting about 15 min late while Ivan picked up Alexa; however, I wasn't in a rush so I didn't mind waiting and was glad they didn't just ask to reschedule me. The haircut itself was great! Ivan did a wonderful job and I loved how he did my layers in the back! They only take cash though which I did not know so I had to run to an ATM to get money. They should definitely post this on their website and inform any new customers of this when making the appointment as I imagine most people don't walk around with close to $80 in their wallet and I had to pay a ATM fee since my bank was not in the plaza. If it weren't for the cash/ATM incident and the double booking I would say it was a 5 star experience!